JY MeterContact email
Official support email: tianci.engineer@gmail.com
We usually reply within 3 to 7 business days.
Support
Support
This page can serve as the App Store Support URL and provides an entry point for user issue reports and data requests.
Helpful details to include
- Platform: Android or iOS
- App version and device model
- Sign-in phone number or last three digits
- Time of the issue, tariff and a trip-detail screenshot
- For data deletion, state whether to delete the account, trips or synced data
Support scope
We can help with sign-in, authorization state, trip data, tariff settings, data deletion, privacy requests, store-review contact and general app usage. Actual fare disputes must still be handled under local regulations, fleet rules and mutual agreement.