JY MeterData that will be deleted
- Account identifiers and sign-in state
- Server-side trips, tariffs, payback and synced data
- Support-request data that is no longer needed
Account Deletion
Account & Data Deletion
This page provides the web deletion resource Google Play requires, and explains how to request deletion of your JY Meter account and related data.
If you are signed in to the app, please use “Settings → Account → Delete account” first. If you cannot sign in or need help, submit a request via the email on this page.
How to request
- Email tianci.engineer@gmail.com with the subject “JY Meter account deletion request”.
- In the email, provide your sign-in phone number, platform, app version and the scope of data to delete.
- We will verify the request and account ownership. We may ask for extra information that identifies the account or trips if needed.
- Once verified, we delete the server-side account data and synced data attributable to that account, and reply with the result.
Data that may be retained
- Records that legal, tax, security, anti-fraud or dispute handling require us to keep
- Anonymized statistics or diagnostics that can no longer identify an individual
- Data still on your device that you need to remove yourself in the app or system
Processing time
Most requests are completed within 7 to 30 days. If legal, security, billing or identity verification needs longer, we will reply to explain.